We are a team of passionate problem solvers and experience designers who believe in always putting people first. By looking at the needs of stakeholders – both employees and customers – that interact with a brand on a daily basis, we can transform brand interactions into opportunities long before they can become problems.
BrandLove is not a wise-ass, tell-you-what-to-do consultancy, nor are we a kiss-ass tell-you-what-you-want-to-hear agency.
We are a trusted partner, counselling brands whose customers have fallen out of love with them. We find the best and worst in a brand’s experiences and show them how to amplify the good and fix the broken. We guide them on how to achieve competitive differentiation through deliberate design rather than leaving brand experiences to chance. We ignite passion in the hearts and minds of the Brand Warriors™, especially those who serve customers, through transformative learning experiences.
We see ourselves as behavioural-anthropologists who love unlocking the potential of people, processes, and technology. As a catalyst for sustainable transformation, we challenge the status quo, and ask the question "Why?" over and over again until we get to the naked truth. We combine science, creativity, and a bit of magic to create remarkable moments where customers fully experience a brand for what it is.